Returns & Exchanges

We stand behind the quality of everything we sell. If you’re unhappy with your purchase for any reason, you may return most items* within 30 days of your ship date. For local purchases or showroom pickups, the 30-day period begins on the fulfillment date.

Items must be unused, unwashed and in the original packaging to qualify for a refund.If your item has been used, you are still eligible to receive a one time exchange for a product of equal or lesser value.

We will provide a return shipping label at no charge, which must be used within 5 days. Returns must be shipped back in the original box and packaging.

Approved returns are processed within 7-14 days of receipt at our facility.

Items Ineligible for Return or Exchange

*Some items are not eligible for return or exchange. Please check the following list of all items that are final sale (except in the case of manufacturing defects):

Mattresses (including Shikibutons and Futons)
Bed Frames
Clearance Products (sold ‘as-is’)
Custom Products
Specialty Comforters (Dual Weight Comforters, All Season Comforters)
Rekindle Products (Yoga Bolster, Pet Beds, Cushions)
Samples & Raw Materials

Vendor items such as Sachi Organics or Coyuchi are only eligible for return inunused condition and original packaging.

How To Return An Item:

1) Simply submit your Return Request through ourReturn Form (below) within 30 days of the ship date.

2) We will send you a prepaid shipping label. It must be used within 5 days.

3) Fold the item neatly and place it in the same box. Include your name and Order Number. Be sure to tape all box seams shut to avoid any damage during shipment.

The Inspection Process & Qualifying for a Refund

To qualify for a refund, returns must not show signs of use (including foreign odors or fibers) and should be in original packaging.

All bedding will go through an inspection before a refund is authorized. If it has been determined that the item has been exposed or laundered, a refund will not be issued, and instead, a one time exchange will be offered.

We are prohibited, by law, from reselling used bedding: therefore, it is imperative that you comply with this law by not using the product that you wish to return for a refund. Thank you.

"Used" is defined as any length of time you, or anyone else, have personally used the product, which can be determined by evidence of laundering, home or personal odors, or fibers such as hair or dirt.

We strongly recommend keeping the item you intend to return in its original box and far away from any strong smelling scents, including: perfume/cologne, smoke, plug-in air fresheners, hand creams or soaps, and other perfumed body care products. Any product returned with a personal or home odor will be considered used and not be eligible for a refund. Thank you for remembering that we are a small company and are not able to resell bedding that has been used.

If your return has been voided, you will be offered a one time exchange for an item of equal or lesser value. If you decline to accept an exchange, you may have your item shipped back to you within 14 days at your own expense.

Any refunds due will be processed back to the payment method for original purchase. If any balance is due after an exchange, our customer service team will reach out with an invoice. Invoices for remaining balances must be paid before shipment of the new product(s).

Cancellations

Orders canceled prior to shipment will be refunded, excluding Bed Frames and Custom Orders. These items cannot be canceled once placed.

Please note that the All-Wool Mattress incurs a 30% restocking fee upon cancellation, which will be deducted from your refund amount.

Any refunds due will be processed back to the payment method for original purchase.

Damaged Packages and Manufacturing Defects

If a product defect is found or the item is damaged in shipping, please submit the form below to begin the return process. Please note that the following do not qualify as manufacturing defects:

Normal body impressions of 1½" deep or less.*
Variance of less than 2” on each side or less than 10% of fill weight
Anything that occurs after receipt of the item, such as stains, burns, or tears.
Floor models or models sold “as is.”
Wool carries the mild natural scent of lanolin; this is not considered a defect.

*Normal body impressions are not a suggestion of structural failure. Natural materials such as wool have the potential to compress 20-30% over time.

If you received a damaged or defective item, please contact our customer service at hello@holylamborganics.com with photos and an explanation of the problem. Please do not throw away the damaged box, as it may be needed for the mail carrier insurance claim.

If the product is verified to have been damaged or defective, we will provide a return shipping label at no charge and will send a replacement.

Missing Packages

If your package gets lost or delayed in transit, we must wait 20 days before filing a missing package claim, per mail carrier restrictions. Once your order leaves our facility, we are not responsible for mail-carrier caused delays. Once 20 days pass, we can file a missing package claim on your behalf and send a replacement.

If you've received notification that your package was delivered but it is not there, please double-check your proof of delivery through the tracking number provided to you. Sometimes your package may have accidentally gotten delivered to a neighbor, delivered to a side door, or to an office if you reside in a living complex. Please check all avenues and wait 24 hours before contacting us. Oftentimes, your package is just around the corner!

Mattress Returns, Exchanges, & Cancellations:

All sales for Mattresses (including Shikibutons and Futons) are final.Please note that our30 Day Mattress Comfort Guarantee allows for a Comfort Exchange of your Holy Lamb Organics or Soaring Heart mattress within 30 days of delivery, provided it has had proper protection, support, and is not stained or damaged.

If you choose to cancel your order, there is a 30% restocking fee for the All Wool Mattress. Holy Lamb Organics and Soaring Heart Mattresses can be cancelled up until the day of shipment or delivery at no cost. Afterwards, they will incur a 20% restocking fee if cancelled.

Custom Items:

Due to the nature of their production, Custom orders are all sales final, with no cancellations or returns. We triple check our measurements and dimensions against your requests and/or template you provide, so these items are nonrefundable.

Please note that our Rekindle items (Yoga Bolster, Wool Cushions, and Pet Beds) and our Specialty Comforters (Dual Weight Comforter and All-Season Comforter) are considered custom-made items and therefore are not eligible for return.