Shipping, Returns and Policies
Shipping & Tracking
- Fast Shipping: most of our orders ship within 1-5 days. Pretty good for products made by hand, eh?
- Funds Received: Orders ship once payment has been received and funds cleared.
- Ship From Location: Orders may ship from multiple locations. Products made in house always ship directly from Oakville, WA. Products from our partner companies may ship from them directly.
- Shipping Notifications & Tracking: Email notifications are sent the day shipping occurs and tracking information is included.
- Shippers & Carriers:
- UPS: The majority of our products are shipped via UPS. UPS which takes about 2-6 business days depending on your location counting from the day it ships out.
- USPS Priority Mail: It takes about 2-3 business days depending on your location counting from the day it ships out.
- Mattress Specific: see the section below for Mattresses.
- Pick Up Orders: Customers who choose to pick up their products from our showroom will also receive notification on when your order is complete and ready for you to pick up.