Shipping, Returns and Policies
We want you to be satisfied with your purchase.
We encourage you to make an informed choice by reading through our Basic Returns Policy before making a purchase because some items are non-returnable/non-refundable and others have a restocking fee.
If Purchased Through One Of Our Retailers: If you purchased the Holy Lamb Organics brand through a retailer you must contact them directly for information regarding returns. The original seller will provide you with their own return policy.
Basic Return Policy:
Please review all criteria below to determine if an item is eligible for return:
- Item is unused, unlaundered, scent free and in its original packaging.
- Item is delivered back to our facility within 30 days of receipt of purchase.
- No returns accepted on used bedding. This includes: using the product for any length of time. Item must also be free of foreign fibers.
- No returns accepted on items that have taken on a new scent. This may include but is not limited to: perfume/cologne, plug-in air fresheners, scented cleaning products, body care products, essential oils, etc.
- Any product returned with a personal odor will be considered used and not be eligible for return. Thanks for remembering that we are a small company and are not able to resell bedding that has been returned used.
- You may return an unused Latex Topper wrapped in its original packaging, however, there will be a 25% restocking fee.
- You may return an unused All Wool Mattress wrapped in its original packaging, however, there will be a 15% restocking fee. All other mattresses used or unused are non-returnable.
- Foundations, bed frames, clearance items, and customs are non-returnable.
How To Return An Item:
- Simply Contact Us to request a Return Authorization (RA#) and return instructions.
- Customer is responsible for the return and return shipping costs.
The Inspection Process & Return of Funds:
- We notify you via email as soon as your return is received.
- Please allow 5-7 business days for us to inspect and process your return.
- All bedding will go through an inspection before a refund is authorized. If it has been determined that the item has been used or laundered a refund will not be issued.
- "Used" is defined as any length of time you have personally used the product.
- Additionally if the bedding has picked up strong smells or fibers from your home, then the return will be VOID. This list includes: perfume/cologne, plug-in air fresheners, hand-creams, hand soaps, smoke, any other strongly smelling household odor, or pet hairs.
- If your return has been voided, you will have up to 30 days to accept the option to have the item shipped back to you at your cost.
Mattress Exchange Policy:
- Natural Sense 90 day Comfort Exchange: If you have a Natural Sense Latex mattress you can swap out any layer for a different firmness level within 90 days receipt of purchase. Contact Us for more information.
- WJS 1 year Comfort Exchange: If you have a Lincklaen 10” WJS Latex mattress you can swap out the base layer for a different firmness level within 1 year of purchase. Replacement layer is at cost. Contact Us for more information.
- All sales from the Clearance List are final.
- All items are sold “As Is”- no refunds will be issued on Clearance List items.
- No custom order cancellations, no returns on custom items and all sales final.