Holy Lamb Organics

Shipping, Returns and Policies

Returns

We want you to be satisfied with your purchase. 

We encourage you to make an informed choice by reading through our Basic Returns Policy before making a purchase because some items are non-returnable/non-refundable and others have a restocking fee.

If Purchased Through One Of Our Retailers: If you purchased the Holy Lamb Organics brand through a retailer you must contact them directly for information regarding returns. The original seller will provide you with their own return policy.

Basic Return Policy:

Please review all criteria below to determine if an item is eligible for return:

  • Item is unused, unlaundered, scent free and in its original packaging.
  • Item is delivered back to our facility within 30 days of receipt of purchase.
  • No returns accepted on used bedding. This includes: using the product for any length of time. Item must also be free of foreign fibers. 
  • No returns accepted on items that have taken on a new scent. This may include but is not limited to: perfume/cologne, plug-in air fresheners, scented cleaning products, body care products, essential oils, etc.
  • Any product returned with a personal odor will be considered used and not be eligible for return. Thanks for remembering that we are a small company and are not able to resell bedding that has been returned used.
  • You may return an unused Latex Topper wrapped in its original packaging, however, there will be a 25% restocking fee.
  • You may return an unused All Wool Mattress wrapped in its original packaging, however, there will be a 15% restocking fee. All other mattresses used or unused are non-returnable. 
  • Foundations, bed frames, clearance items, and customs are non-returnable. 
Thank you for understanding that we are prohibited, by law, from reselling used bedding.

    How To Return An Item:

    • Simply Contact Us to request a Return Authorization (RA#) and return instructions. 
    • Customer is responsible for the return and return shipping costs.

    The Inspection Process & Return of Funds:

    • We notify you via email as soon as your return is received.
    • Please allow 5-7 business days for us to inspect and process your return.
    • All bedding will go through an inspection before a refund is authorized. If it has been determined that the item has been used or laundered a refund will not be issued.
    • "Used" is defined as any length of time you have personally used the product.
    • Additionally if the bedding has picked up strong smells or fibers from your home, then the return will be VOID. This list includes: perfume/cologne, plug-in air fresheners, hand-creams, hand soaps, smoke, any other strongly smelling household odor, or pet hairs.
    • If your return has been voided, you will have up to 30 days to accept the option to have the item shipped back to you at your cost.

    Mattress Exchange Policy:

    • Natural Sense 90 day Comfort Exchange: If you have a Natural Sense Latex mattress you can swap out any layer for a different firmness level within 90 days receipt of purchase. Contact Us for more information.
    • WJS 1 year Comfort Exchange: If you have a Lincklaen 10” WJS Latex mattress you can swap out the base layer for a different firmness level within 1 year of purchase. Replacement layer is at cost. Contact Us for more information.

    Clearance Items:

    • All sales from the Clearance List are final.
    • All items are sold “As Is”- no refunds will be issued on Clearance List items.

    Custom Items:

    • No custom order cancellations, no returns on custom items and all sales final.


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    Reviewed by Oprah and Featured on World News
    Reviewed by Oprah and Featured on World News