Holy Lamb Organics

Shipping, Returns and Policies


We want you to be satisfied with your purchase.

Make an informed choice by reading through our Returns Policy before making a purchase because some items are non-returnable/non-refundable (like mattresses, ANY used bedding and custom orders) and others have a restocking fee (like latex toppers).

Other than that our return policies are pretty standard. Take a look:

If Purchased Through One Of Our Retailers: If you purchased the Holy Lamb Organics brand through a retailer you must contact them directly for information regarding returns. The original seller will provide you with their own return policy.

Basic Return Policy:

All items (except mattresses) are returnable as long as ALL criteria below are understood and followed.

  • You may return the product for any reason within 30 days from receipt of purchase.
  • Items must be unused, unwashed and in the original packaging.
  • Bedding is a personal item: it must not be used or laundered to qualify for a return. "Used" is defined as any length of time you have personally used the product.
  • We strongly recommend keeping the item in its box and far away from any strong smelling scents including: perfume/cologne, plug-in air fresheners, strongly scented hand creams or soaps, and other perfumed body care products.
  • Any product returned with a "personal odor" will be considered "used" and not be eligible for return. Thanks for remembering that we are a small company and are not able to resell bedding that has been returned "used".
  • We are prohibited, by law, from reselling used bedding: therefore, it’s imperative that you comply with this law by not using the product in question that you wish to return. Thank you.
  • You may return an unused Latex Topper wrapped in its original packaging, however, there will be a 25% restocking fee.

How To Return An Item:

  • Simply Contact Us to receive an Return Authorization Code (RA#).
  • Customer is responsible for the return and return shipping costs.
  • Please ship all returns via UPS carrier as they provide the fastest service in our area.
  • Fold the item neatly and place it in the same box. Include your name and RA#. Be sure to tape all box seams.

The Inspection Process & Return of Funds:

  • We notify you via email as soon as your return is received.
  • Please allow 5-7 business days for us to inspect and process your return.
  • All bedding will go through an inspection before a refund is authorized. If it has been determined that the item has been used or laundered a refund will not be issued.
  • "Used" is defined as any length of time you have personally used the product.
  • Additionally if the bedding has picked up strong smells or fibers from your home, then the return will be VOID. This list includes: perfume/cologne, plug-in air fresheners, hand-creams, hand soaps, smoke, any other strongly smelling household odor, or pet hairs.
  • If your return has been voided, you will have up to 30 days to accept the option to have the item shipped back to you at your cost.

Mattress Returns:

  • We NEVER accept returns for used mattresses, foundations and bed-frames, unless defective.
  • NO RETURNS on any unused mattresses except the All Wool Mattress, which has a 15% restocking fee. All other mattress are ALL SALES FINAL
  • Unused is defined as: Returned wrapped and in the original packaging.
  • Natural Sense 90 day Comfort Exchange: If you have a Natural Sense Latex mattress you can swap out any layer for a different firmness level within 90 days receipt of purchase. Contact Us for more information.
  • WJS 1 year Comfort Exchange: If you have a Lincklaen 10” WJS Latex mattress you can swap out the base layer for a different firmness level within 1 year of purchase. Replacement layer is at cost. Contact Us for more information.

Clearance Items:

  • All sales from the Clearance List are final.
  • All items are sold “As Is”- no refunds will be issued on Clearance List items.

Custom Items:

  • No custom order cancellations, no returns on custom items and all sales final.

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Reviewed by Oprah and Featured on World News
Reviewed by Oprah and Featured on World News